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Privacy Policy

1. Introduction

Lagrange Systems, LLC (“Lagrange”, “we”, “us” and/or “our”) is committed to protecting your privacy and earning your trust. Our website can be found at lagrangeai.com, and our business offers a suite of applications including Lagrange Scheduler, Lagrange Seer, and Lagrange Insights, collectively referred to as the "Service". This Privacy Policy Policy outlines our commitment to the protection of your personal information and compliance with the General Data Protection Regulation also known as Regulation (EU) 2016/679, while remaining compliant with other legal regulations.

In this Privacy Policy, we have defined four types of users:

  1. “Website User”: A person who visits our website, whether or not they sign up for our services.
  2. “Application User”: A person who logs in to Lagrange through various devices, including mobile phones, desktop computers, laptop computers, tablets, and any other device.
  3. “Former Application User”: A previous Application User who has left their company and no longer uses our services.
  4. “Phone User”: A person who has interacted with, or is currently interacting with, our sales or customer service teams via telephone.

This Privacy Policy applies to all types of users and describes how we collect, use, store, and disclose your personal information. By using our website, services, or interacting with our team, you acknowledge and agree to the terms outlined in this Privacy Policy.

Please review this privacy policy carefully. By accessing the Lagrange Systems’ website or any Service, you signify acceptance of this privacy policy. If you do not agree with this privacy policy, please do not access the site or any application.

Lagrange reserves the right to update or amend this policy in the future.

2. Information We Collect

In order to provide our Service, we collect various types of personal data from our users. The types of information we may collect are as follows:

  1. Account and Contact Information: When you sign up for our Service, we collect your name, email address, company name, job title, phone number and any other relevant contact information. This information is used to create and manage your account, provide customer support, and communicate with you about our Service.
  2. Billing Information: When you purchase our Service, we collect your billing information, such as your credit card number, billing address, and any other relevant financial information. This information is used to process payments, send invoices, and manage any billing-related inquiries.
  3. Usage Information: We collect information about how you use our Service, including but not limited to, the features you access, the duration of your sessions, and any errors or issues you encounter. This information helps us understand how our users interact with our Service, allowing us to improve its functionality and performance.
  4. Device and Technical Information: We collect information about the devices you use to access our Service, including the type of device, operating system, browser type, IP address, and other technical information. This information is used to ensure the compatibility and performance of our Service across various devices and platforms.
  5. Cookies and Similar Technologies: We use cookies and other tracking technologies to collect information about your usage of our website and Service, such as the pages you visit and the duration of your sessions. This information helps us analyze and improve the user experience on our website and Service.
  6. Communications: When you communicate with our sales or customer service teams, whether by phone, email, or other means, we may retain records of these interactions, including any personal information you provide during these communications.
  7. Third-Party Integrations: When you integrate our Service with third-party services, we may collect additional personal data in order to facilitate the integration and provide seamless functionality between the services.
  8. Non-Identifiable Information: In addition to the personal data we collect, Lagrange may also collect non-identifiable information about your use of our Service. This includes aggregated data, anonymized usage statistics, and other information that cannot be directly linked to any individual user. We use this non-identifiable information to gain insights into user behaviour, improve our Service, and conduct market research.

By collecting both personal data and non-identifiable information, we can better understand the needs of our users and continually enhance our Service to provide the best possible experience. We only collect personal data that is necessary for the purposes described in this Privacy Policy. We will retain this data for as long as it is necessary to fulfil the purposes outlined in this Privacy Policy, or as required by law.

3. How We Collect Your Data

The methods by which we collect personal data from our users vary depending on the type of user and their interaction with our Service. Below, we have outlined the different collection methods for each type of user:

  1. Website User: When you visit our website, we collect data through cookies and similar tracking technologies. This data helps us analyze and improve the user experience on our website. If you voluntarily provide us with your contact information, such as by signing up for our newsletter or submitting an inquiry, we collect this information as well.
  2. Application User: As an Application User, we collect your personal data when you create an account, log in, and use our Service. This includes any information you input into our platform, such as scheduling preferences, tasks, or notes. Additionally, we collect data when you complete surveys or share information with us via other means, like emails or uploading files to the website.
  3. Former Application User: For Former Application Users, we retain any personal data that was collected during your time as an active Application User. This information may still be used for the purposes described in this Privacy Policy, subject to legal restrictions or requirements.
  4. Phone User: When you interact with our sales or customer service teams via telephone, we may collect personal data you provide during these communications, including any contact information, inquiries, or feedback.

In addition to the data collected directly from our users, we also receive third-party data through integrations with Point of Sales (POS) systems and other external tools to which we have been granted access. This data may include transaction records, customer information, and other relevant data that enables us to provide our Service effectively.

By using a combination of direct user input, third-party integrations, and tracking technologies, we are able to collect the necessary data to enhance our Service and provide a tailored experience for each user.

4. How We Use Your Information

We use the personal data we collect for a variety of purposes related to the normal operations of our Service. These purposes include, but are not limited to:

  1. Granting Access to the Service: We use your account and contact information to create and manage your user account, authenticate your identity, and grant you access to our Service.
  2. Providing Assistance: We use your personal data to provide customer support, answer your questions, and resolve any issues you may encounter while using our Service.
  3. Personalizing and Optimizing the Experience: We analyze your usage information to personalize and optimize your experience with our Service, tailoring the platform to better suit your needs and preferences. This may include the training of algorithms for providing recommendations.
  4. Contacting You with Updates: We use your contact information to send you updates about our Service, such as new features, improvements, or changes to our Privacy Policy.
  5. Ensuring Compliance: We use your personal data to ensure compliance with our terms of service, applicable laws, and regulations.
  6. Sending Marketing Materials: We may use your contact information to send you promotional materials and other marketing communications, subject to your consent or applicable laws.
  7. Establishing, Exercising, or Defending Legal Claims: We may use your personal data to establish, exercise, or defend legal claims in order to protect our rights or the rights of our users.
  8. Conducting Analysis: We use the information we collect to conduct analysis and research in order to improve our Service and better understand the needs of our users.
  9. Processing Payments and Collecting Fees: We use your billing information to process payments, send invoices, and collect fees associated with our Service.

By using your personal data for these purposes, we can ensure the effective and efficient operation of our Service, while continually enhancing the experience for our users.

5. How We Store Your Data

At Lagrange, we take the security and privacy of your data very seriously. To ensure the protection of your personal information, we have implemented the following measures:

  1. Data Storage Location: All user data is stored in secure data centers located in Europe, including England, Belgium, Switzerland, France, Netherlands, Spain, Italy and Germany. This ensures that your data remains within the jurisdiction of GDPR regulations, providing an added layer of protection.
  2. Encryption: We employ encryption technologies to safeguard your personal data both during transit and while it is stored on our servers. This means that your data is protected from unauthorized access or disclosure, even in the unlikely event of a security breach.

Regarding data retention and deletion, Lagrange adheres to the following policies:

  1. Data Retention Period: We will retain your personal data for the amount of time stipulated in the terms of your company or organization’s user agreement. The only exceptions to this rule involve regulations and legal circumstances that require us to your data (e.g., tax laws).
  2. Data Deletion: When we are no longer permitted to retain your data according to the stipulations in the terms of your company or organization’s user agreement, or when it is no longer legally necessary for us to keep your data, we will delete your personal data from our systems.
  3. Data Deletion Process: We attempt to delete your data on a permanent basis. However, some information may remain in our systems for the purpose of providing the service or for legal reasons. Please note that we do not have access to this residual information, nor can we make use of it.

By implementing these data storage and security measures, we strive to protect your personal data and ensure its confidentiality, integrity, and availability at all times.

6. International Data Storage, Transfer and Processing

In order to provide our users with the Service, we or our third-party providers may need to process your personal data outside of the European Economic Area (EEA), the United States, and other territories. If you are based in the EU, Lagrange will only process or transfer data outside of the EEA in compliance with data protection legislation. We ensure the protection of your personal data by taking the following measures:

  1. Data Transfer Agreement with Your Company or Organization or a Third Party: We may implement the current standard contractual clauses of the European Commission for the transfer of personal data by controllers in the EEA to controllers and processors in jurisdictions without adequate data protection regulations.
  2. EU-US Privacy Shield Framework: We may transfer your personal data to an entity that has signed up for the EU-US Privacy Shield Framework or an equivalent agreement with respect to other jurisdictions for the transfer of personal data from entities in the EU to entities in the U.S.
  3. European Commission’s Adequacy Decision: We may transfer your personal data to a country that the European Commission has deemed adequate with regard to the level of data protection laid out within its legislation.
  4. Contractual Necessity: We may transfer your personal data to a third party when it is in your interest and in the interest of fulfilling our contract with that third party.
  5. User Consent: We may transfer your personal data where you have consented for us to do so.

7. How We Share Your Information

In order to provide, maintain, and improve the Services, Lagrange may share your personal information under certain circumstances. We will only share your information with trusted third parties and in compliance with applicable data protection laws. The scenarios in which we may share your information include:

  1. Service Providers: We may share your personal data with service providers that help us provide, maintain, and improve the Services. This includes analytics and marketing services, information technology and network services, and payment processors. These companies are authorized to use your personal information only as necessary to provide these services to us.
  2. Legal Requirements: We may disclose your personal information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, protect the personal safety of users of the Services or the public, or protect against legal liability.
  3. Aggregated, Non-Personally Identifiable Information: We may share aggregated, non-personally identifiable information with third parties for auditing, analytics, maintenance, security, or other related business purposes. This information cannot be used to identify you personally and is therefore not subject to the same privacy restrictions as personal data.
  4. Corporate Transactions: In the event of a corporate sale, merger, reorganization, dissolution, or similar event, your personal information may be part of the transferred assets. In such cases, we will take appropriate measures to ensure the continued protection of your personal data.

8. Marketing

Lagrange is dedicated to offering you products and services that are tailored to your needs and interests. As part of our marketing efforts, we may use your personal data to inform you about and invite you to participate in our products and services, including new features, promotions, and special offers.

  1. Consent: We require your consent for certain aspects of our marketing activities, particularly those not covered under our legitimate interests. If you have agreed to receive marketing materials from us, you always have the option to opt-out at a later time. To opt-out, simply follow the unsubscribe instructions included in each marketing communication or contact us directly.
  2. Corporate and Professional Email Addresses: We will not request your consent when sending marketing materials to a corporate or professional email address, as this falls under our legitimate interests. However, you may still opt out of receiving marketing communications at any time, as described above.

By providing you with the option to opt-in or out of our marketing communications, we ensure that you have control over the information you receive from us and that we respect your privacy preferences.

9. Your Data Protection Rights

Lagrange would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

  1. The right to access: You have the right to request Our Company for copies of your personal data. We may charge you a small fee for this service.
  2. The right to rectification: You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete the information you believe is incomplete.
  3. The right to erasure: You have the right to request that Our Company erase your personal data, under certain conditions.
  4. The right to restrict processing: You have the right to request that Our Company restrict the processing of your personal data, under certain conditions.
  5. The right to object to processing: You have the right to object to Our Company’s processing of your personal data, under certain conditions.
  6. The right to data portability: You have the right to request that Our Company transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: hello@lagrange.systems

10. Cookies

Cookies are small text files that are stored on your device when you visit a website. They help websites remember information about your visit, such as your preferences, login status, and how you interact with the site. At Lagrange, we use cookies for various purposes, including:

  1. Keeping You Signed In: Cookies enable us to recognize your device and keep you signed in to our Service, providing a seamless user experience.
  2. Understanding How You Use the Service: We use cookies to gather information about how you interact with our Service, allowing us to analyze user behaviour and make improvements to the platform.

We may use different types of cookies to serve these purposes:

  1. Functionality Cookies: These cookies are used to remember your preferences and improve your user experience by providing personalized features, such as language settings or customized content.
  2. Analytical Cookies: These cookies help us understand user activity on our Service by collecting information about how you interact with the platform, such as which pages you visit and how long you spend on each page.
  3. Testing and Performance Improvement Cookies: These cookies are used to ensure a consistent user experience, including A/B testing, by monitoring the performance of our Service and identifying areas for improvement.
  4. Marketing Cookies: These cookies are set by external providers and are used to track your online activity and deliver targeted advertising based on your interests.

Please note that when you do not accept cookies, you may limit the usability of our Service, as some features may not function properly without them. You can manage your cookie preferences through your web browser settings or by visiting our website’s cookie settings page. By page. By using our Service and accepting cookies, you agree to their accordance with this Privacy Policy.

11. How to contact us

If you have any questions about Our Company’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at hello@lagrange.systems